Frequently Asked Questions & About

Frequently Asked Questions

About us:

Revolver USA is a music distributor. We sell independent label digital downloads, CDs, vinyl, DVDs, magazines, books, DVDs and related items to stores all over the world and to other distributors, as well as direct to consumers via our Midheaven Mailorder division. Below are some frequently asked questions from our mailorder customers.
Order Confirmation via Email

When you order on our website you'll receive an immediate confirmation of receipt of your order via email. The email will include a tentative order amount, including estimated invoice total. This confirmation does NOT mean your order has already been picked or invoiced or charged to your credit card. It simply means we've received your order.
More Stuff You Should Read Before You Shop

Prices listed are in U.S. dollars and do not include shipping/ handling. Prices are subject to change. We accept VISA and MasterCard and (NEW!) PayPal, as well as checks, money orders, IMOs (International Money Orders drawn in US dollars only), and C.O.D. If you'd rather send credit card info via fax, mail, or email, that's okay, too (contact numbers below). We're not able to issue cash refunds; if you prepay your order and send it via snailmail and we are out of stock on any of your choices, we will issue a credit slip to be used on subsequent orders. If you need assistance or have any questions about online ordering, contact help@midheaven.com . Again (and this bears repeating): Midheaven does not charge you for items not shipped (see "Order Confirmation via Email," above).
Our Returns Policy

We will replace any factory-defective item purchased from Midheaven with a fresh copy of that title. Please email dave-AT-midheavenDOTcom and provide the artist, title and format of the defective item, what's wrong with it, and when you bought it from us. Once Dave has ok'd the return, send it back to the contact address below; we'll confirm that the item sent back is defective and then send you a replacement copy. Or you can make an appointment to drop by our office to trade in the defective item (see "In the Neighborhood?," below). If you mail the title back to us, please be sure to pack it well; we can't be responsible for replacing items trashed by our wonderful U.S. postal service. We are unable to grant cash refunds; if we are out of stock on the defective item's replacement copy, you have several choices: we can send you a credit slip good for your next order, you may specify an alternate item, or you can choose to wait for new stock to arrive on the original defective item. If you gave someone a Midheaven-purchased item as a gift and it turns out it's something they already have, we will accept the unopened/ unplayed item for credit on a future order. The same policy as above applies-- email Dave regarding your desire to return the item, when you purchased it from us, etc. Unfortunately, we are not able to accept returns on an item because you don't like it once you hear it.
Contact Info

You can reach us at Midheaven by: email : order@midheaven.com phone : 415 241-2437 fax : 415 241-2421. Our street address is: Midheaven c/o Revolver USA Distribution 2745 16th Street San Francisco, California 94103 USA attn: Dave
Our Privacy Policy

We do not sell, rent, trade or give away our customers' personal information (including-- but not limited to-- email addresses) to/with other companies, promise. Except when volunteered, Midheaven Mailorder and Revolver USA (hereafter referred to as "midheaven.com") nor its eventual advertising agents does not/will not collect any personally identifiable information about users, such as name, address, phone number, or e-mail address. In some cases, you may voluntarily provide personal information (name, address, email address, etc) when you order merchandise or request a catalog from midheaven.com. We keep such information in a private database so that we may maintain a mailing list for the exclusive use of midheaven.com. We do not sell, give away or trade this information to any other company or entity outside of midheaven.com and Revolver USA. Midheaven.com and linshare.com currently obtains some types of non-personally identifiable information, such as the Internet Service Provider you use to connect to the Internet, your browser type, or the type of computer operating system you use (Macintosh or Windows, for example). This information is used for the purpose of configuring our site so it may be best viewed by the majority of our customers, and may be used by linkshare.com for marketing, retail tracking, and research purposes. This information includes: • Your IP address: a unique number assigned to every computer on the Internet. The type of information that midheaven.com may infer from the IP address is geographic location. In cases of suspected credit card fraud, we reserve the right to provide IP addresses to issuing banks and/or law enforcement for investigation. Your domain: e.g., .com, .net, or .edu. This is standard information that is available with all communication sent on the Internet.
Your operating system: e.g., Windows, DOS, Macintosh, or UNIX;
Browser version and type: e.g., Netscape Navigator or Internet Explorer;
Browser language: e.g., Java or Unix;
Internet Service Provider (ISP): e.g., MindSpring or AOL Data Collection and Opt Out Midheaven.com uses "cookies" to enhance your experience on the web. We cannot use these cookies to personally identify you in any way. What are cookies and why do we use them? A cookie is a unique number that is provided to you the first time you visit a website. Although they are currently used by our servers to gather the information described above, if and when midheaven.com posts advertising on its site (particularly banner ads), such ads may issue a unique number from its banner engine, which is stored in a cookie file on your computer. This cookie can help midheaven.com and its advertisers target ads to you, reducing multiple ad views. While we believe cookies can, um, enhance your Internet experience by limiting the number of times you see the same ad and delivering more relevant content to you, they will not be not required for midheaven.com to deliver advertising banners to you. If you do not want to deal with network cookies, there is a simple procedure to manually delete them from your hard drive. Please consult your web browser's Help documentation for more information.
Security

Orders submitted via the Secure Ordering option on Midheaven's "shopping cart" system arrive at our office over the internet via SSL (secure sockets layer). Translation: your credit card info is encrypted.
Weekly New Release Listings Emailed Directly To You

Want to receive a weekly email featuring our mercilessly efficient new release roundup? Send us a message. We'll do the rest. And 'the rest' does not include selling, giving, trading, or otherwise distributing your email address or any other personal information to any third parties (see our Privacy Policy).
PROSPECTIVE B2B/RETAIL/WHOLESALE CUSTOMERS:

If you're a U.S. or overseas store, distributor, or online music fullfillment service/digital downloads provider and would like to buy directly from Revolver USA on a wholesale basis, please email sales manager/Life Coach Michael Toppe at toppe at midheaven.com. Are you the buyer for an established retail/wholesale operation that is currently purchasing direct from Revolver USA? Would you like electronic access to our wholesale catalog, where you can browse our inventory and submit online orders directly to your Revolver salesversary? Can do. Email toppe at midheaven dot com and type the words "B2B Fetishist" in the subject line and ask for a B2B username and tell us what you want to use as a password. We'll do the rest.
PHYSICAL DISTRIBUTION

Labels/bands interested in having us distribute their music to our wholesale accounts worldwide can mail samples to the address below. Include your catalog, pricelists, samples and any press clippings you feel are pertinent. Please include a phone number, address and email contact. Revolver USA Distribution (attn: Bobo) 2745 16th Street San Francisco, California 94103 USA. fax: 415 241-9009 email: bobo[at]midheaven dot com Keep in mind that time/logistics restraints can make it very difficult-- if not downright impossible-- for us to browse websites and/or download/listen to MP3s. If you email information, do so in PLAIN TEXT-- attachments will not be downloaded or opened. And DON'T EMAIL MP3s or other sound files. Please. If we think we can sell what you're offering, we'll contact you. Please avoid sending emails asking us if we have received or reviewed samples you've sent. Thanks for your patience and understanding.
DIGITAL DISTRIBUTION

Revolver USA deliverS downloadable musical works for sale worldwide via a wide array of online services, including iTunes, emusic.com, Amazon, OtherMusic.com, Boomkat, lala.com, Bleep, and scores of other digital providers. Please send a label description and artist roster to paulat midheaven dot com for consideration. Please don't send MP3s or other audio files via email. We prefer links to MySpace/Facebook pages, band/label sites with MP3s, etc. And thank you for thinking of Revolver USA!
Employment

Want to work here? Well, since we can't seem to talk you out of it, if you'd like to send a resume, fine. Use the contact info below and send it attn: Personnel. No phone calls or visits, please. And if you email your resume, please do so in plain text. No file attachments. And we're usually open to the concept of dependable, responsible interns. The same policies apply. Revolver USA Distribution can be reached at 2745 16th Street, San Francisco, California 94103 USA. email: info at midheaven dot com (again, inquiries regarding distribution of your label should be directed to bobo at fax: 415 241-2421
FACEBOOK ENABLED?

Revolver USA now has a Facebook group -- join us! http://www.facebook.com/group.php?gid=47665374723
TWITTER UPDATES!

Subscribe to our informative, inobtrustive and always-relevant Twitter feed! http://twitter.com/revolverusa
MYSPACE:

http://www.myspace.com/revolver_usa
Digital agreement

By purchasing physical or digital
media from Revolver USA/midheaven.com, you agree not to repost digital
files for electronic redistribution on the internet.

Upcoming Releases

Michoacan

In The Dark Of The Night

Dfa
The one-two kick drum beat that starts "In the Dark of the Night" functions as a bit of a tease. Instead of merely establishing the languid pace of the track, it has the power of suggestion, and its stark nakedness raises the question of what will happen after the music fully launches. A few seconds later, a punch-drunk, flanging keyboard is the first clue that the listener is in for an off-kilter ride; the sauntering bassline that next appears adds a springy, funk bounce.

Available March 22nd, 2010
Vex’d

Cloud Seed

Planet Mu
Vex'd are a legendary duo. Their 2005 album Degenerate was one of the first and most successful dubstep long-players, and remains to this day one of the most respected. By incorporating techstep, jungle, breaks and apocalyptic noir influences into the classic "bass and drums and 140 BPM" format, Degenerate was integral in establishing the template for today's dubstep sound, pushing it beyond its roots in two-step and UK garage.

Available March 23rd, 2010
Summer Cats

Your Timetable

Slumberland
Melbourne, Australia's Summer Cats are keen students of pop in all its flavors. From the motorik strum of Modern Lovers to the folky lilt of early Creation / Sarah label bands to the feedback-drenched noisy pop of the '00s, Summer Cats have got you covered. Their 2009 Slumberland album Songs for Tuesdays dazzled with seemingly effortless song craft and sharp melodicism.

Available March 30th, 2010
Jawbreaker

Unfun

Blackball
LP VERSION INCLUDES FREE DOWNLOAD COUPON!!! Blackball Records presents the 20th anniversary edition of Jawbreaker's beloved 1990 debut album Unfun--twelve groundbreaking tracks (sixteen on the CD) that captured the very inception of emo's big band and launched a galaxy of young, earnest bands and the scenes that love them.

Available March 30th, 2010
Galaxie 500

Today (+ Uncollected)

20|20|20
When Galaxie 500's Today was released in 1988, it set off a chain reaction of quiet explosions still being felt. Never before had a record so emphasized the calming elements of rock music, transforming what at first seems like a collection of bridges into fully realized songs. And one can draw a straight line from here to the many groups they influenced, like Low, Belle & Sebastian, and Bon Iver.

Available March 30th, 2010
Galaxie 500

This Is Our Music (+ Copenhagen)

20|20|20
After producing two albums celebrated by a thirsty underground network of fans, Galaxie 500 released what turned out to be their unexpected swansong, This Is Our Music. The title is an intentionally declarative statement. After being labeled masters of the disengaged and forlorn, Damon Krukowsi, Dean Wareham, and Naomi Yang delivered a full-length comprised of their most stately material.

Available March 30th, 2010
Starkey

Stars (feat. Anneka)

Planet Mu
Digital version features exclusive remixes by Few Nolder, Raffertie and Ital Tek!!! During the course of an appearance on Mary Anne Hobbs's show recently, Philadelphia producer and genre cross-pollinator Starkey built a track from scratch with the help of Anneka and Reso, leaving other Radio One DJs scrambling to play it.

Available March 30th, 2010
Black Tambourine

S/t

Slumberland
They released only a handful of songs their two-year lifetime, but Black Tambourine has been hugely influential in the world of indie music. Conceived as an explicitly pop band pop bands were pretty rare in America, they wore their influences on their sleeves: The Jesus and Mary Chain, of course, but also folks like Phil Spector, Smokey Robinson, Love, The Ramones, Shop Assistants, Pastels, 14 Iced Bears, Orange Juice and the list goes on.

Available March 30th, 2010
Eddy Current Suppression Ring

Rush To Relax (Digital Single)

Goner
Digital only single, contains the vinyl edit of the track “Rush To Relax”.
.

Available March 30th, 2010
Eddy Current Suppression Ring

Rush To Relax

Goner
LP VERSION INCLUDES FREE DOWNLOAD COUPON!!! When Eddy Current Suppression Ring formed in Melbourne, Australia, in 2003, bandmates Eddy Current, Rob Solid, Danny Current, and Brendan Suppression thought they would play a few shows and perhaps record a 7-inch or two. One of their first gigs, in fact, was an employee Christmas party at the record pressing plant where they worked.

Available March 30th, 2010
Zygadlo, Rudi

Resealable Friendship

Planet Mu
Digital version features 2 exclusive remixes by Raffertie and Doshy!!! Rudi Zygadlo is a musician like no other, taking dubstep in directions as unexpected as they are unique. With a style that draws on influences as wide as Frank Zappa, Eastern European classical music and contemporary American indie, he's tipped for great things in 2010.

Available March 30th, 2010
Galaxie 500

On Fire (+ Peel Sessions)

20|20|20
On Fire is widely recognized as the canonic pinnacle of Galaxie 500's career. The artwork conveys this, with a low-angle shot of the band, looking up towards an amber sky. This record marked the realization of their signature sound. Nowhere is it clearer than on the album opener, "Blue Thunder," the closest a song can come to waves crashing on a beach in song form.

Available March 30th, 2010

About Midheaven

Revolver USA is a music distributor. We sell independent label digital downloads, CDs, LPs, DVDs, magazines, books, cassettes, 7" singles and related items to stores all over the world and to other distributors, as well as direct to consumers via Midheaven Mailorder.

mail : order@midheaven.com

Our street address is:
Midheaven c/o Revolver USA Distribution
2745 16th Street
San Francisco, California 94103 USA
attn: Dave